Kansas Union, Burge Union, DeBruce Center

KU Dining FAQ's


Image of a hamburger prepared by KU Dining

Below are some frequently asked questions concerning KU Dining plans. If you have any further questions, you can contact KU Dining at diningplans@ku.edu or speak with KU Dining by phone at 785-864-4590.

How does the KU Dining Plan work?

When you eat at Mrs. E’s, North College or South Dining Commons, the all-you-care-to-eat dining centers, you will pay $5.50 for breakfast (until 10:30am) and $8.25 for brunch, lunch or dinner. When you eat at a retail dining location on campus, you will receive a 15% discount on all purchases.

To view the campus locations click here.

Academic year plan details:

  • Begin Date: August 22, 2019
    • Plans active August 18, 2019 for early arrivals
  • Spring Load: January 18, 2020
    • Plans active by January 6, 2020 for early arrivals
  • End Date: May 17, 2020
    • If you sign up for a Fall 2020 KU Dining Plan by May 17, 2020, a maximum of $300 Gold, $250 Silver, and $200 Bronze of your remaining balance will roll over to your Fall 2020 plan the first business day after deadline to cancel, September 4, 2020. If not, the remaining spring balance is forfeited.
How can I change my KU Dining Plan?
You may increase your dining plan until August 16, 2019 for the Fall semester and December 31, 2019 for the Spring semester. You may decrease or cancel optional dining plans according to the semester deadline. Fall semester deadline is September 6, 2019, 5:00 p.m. Spring semester deadline is January 31, 2020 5:00 p.m. Log into the myKU portal and sign into Student Housing under “Services” or “Campus Life”. Choose “Dining Plan” under “What do you want to do?” 
What do I do if I run out of Dining Dollars?

To add money to Dining Dollars, you will log into the myKU portal and sign into Student Housing under “Services” or “Campus Life”. Choose “Dining Plan” under “What do you want to do?” There will be a minimum of $50 and a maximum of $500. It will be available by October 1, 2019.

Please note: Any remaining balance at the end of the fall semester will roll over to an active spring account. If you sign up for a Fall 2020 KU Dining Plan by May 17, 2020, a maximum of $300 Gold, $250 Silver, and $200 Bronze of your remaining balance will roll over to your Fall 2020 plan the first business day after deadline to cancel, September 4, 2020. If not, the remaining spring balance is forfeited.

What if I want to bring my family or friends to eat with me at the Residential Dining Centers (Mrs. E's, North College Café and South Dining Commons)?

Parents and Legal Guardians, accompanied by their student, have two free meals per month. You may use your KU Dining Plan and pay for friends and siblings. Dining Dollars are not charged tax at the Residential Dining Centers (Mrs. E's, North College Café, and South Dining Commons).

If they pay with another form of payment, guest prices are: breakfast - $9; lunch - $10.50 and dinner - $11.25.

What if I have a food allergy, intolerance, or require accomodations for medical or religious reasons?

KU Dining makes accommodations for medical and religious reasons. Please contact our Registered Dietitian at 785-864-2424 to set up a time to meet to ensure your needs are met. They can also give you a tour the dining facility you’ll be eating at most frequently and introduce you to the manager. In addition, this form (https://union.ku.edu/sites/union.drupal.ku.edu/files/docs/kuds-dietary-medical-statement.pdf) will need to be filled out by the student’s physician and returned to the dietician. We also encourage students to register with the Academic Achievement and Access Center (AAAC) at www.access.ku.edu.

What if I don't have my KU Card?

At the beginning of the semester: Occasionally, students will move into the residence halls earlier than when they have had the opportunity to get their KU Card. The KU Dining Plan contract begins "move-in day", residential dining centers provide a temporary solution to allow students to eat in the Dining Centers locations.

Cashiers at any of the Dining Center locations ("Mrs. E's", South Dining Commons and North College Café) will issue a temporary card with a $22 daily amount after verifying the student has KU Dining Plan. The student will sign a Temporary Card Form to document which card the student has been assigned. The amount used on the temporary card will be deducted from the student’s KU Dining Plan on their KU Card.

We encourage students to resolve their card issues as quickly as possible.

Temporary Card Information:

The amount used on the temporary card will be deducted from the student’s KU Dining Plan on their KU Card.

This card has been issued for the student's convenience and is the student's responsibility. Since there is no photo, please keep it in a secure location. If the card is lost or stolen, you must report it to the Dining Access Coordinator at 785-864-7274.

The student will need to return the temporary card to a dining center cashier when the KU Card is activated or obtained.

The temporary card will be deactivated September 2nd in the fall and January 31st in the spring.

This card will substitute for the KU Card (KU Dining Plan only) until the KU Card is activated or obtained.

This card carries the same rules and policies as the KU Card regarding KU Dining Plan use. 

The temporary card will not provide security access nor serve as your KU Card for any other campus activity

During the year: If you do not have your KU Card, you will need another form of payment. If your KU Card has been lost or stolen, it should be deactivated immediately via the myKU portal (login, click the Services tab and then choose the Web Card Center link), by calling 785-864-5845 or visiting the Card Center during business hours (M-F, 8:00am-4:30pm). If you have deactivated your KU Card and then find it, you can login to the myKU portal and reactivate it if you have not already received a replacement card.

Please note that KU Dining Services is not liable for financial loss or criminal repercussions associated with lost, stolen, damaged or fraudulently used KU Cards.

Who do I contact if I have concerns or questions about KU Dining Services?

For Residential Dining Centers, Mrs. E's, South Dining Commons, Southside, North College Café, and Studio Grill contact Keith Lake, Assistant Director, at kalake@ku.edu.

For the KU Memorial Union Dining Centers: The Underground, The Market, Courtside Café, Impromptu, or the Jay Breaks (snack bars) contact Justin Lee, Assistant Director, at jdlee@ku.edu.

For Catering, contact Catering Coordinator, at catering@ku.edu

Who do I contact if my KU Card isn't working?

If the card is damaged (scratched or broken) the card holder will need to go to the KU Card Center (785-864-5845) located on the 4th floor of the Kansas Union to get a new card. There is a $26 charge to replace the card.

The card may not work if the KU Dining Plan has not been credited to the account. Remember, there is a 1-2 business day processing time after the application is submitted until the KU Dining Plan is activated.

Or the card may not work if you have not enrolled for the semester.


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