Kansas Union, Burge Union, DeBruce Center

KU Dining FAQ's

Image of a hamburger prepared by KU Dining

Below are some frequently asked questions concerning KU Dining plans. If you have any further questions, you can contact KU Dining at diningplans@ku.edu or speak with KU Dining by phone at 785-864-4590.

How do I sign up for a KU Dining Plan?

If you live in the residence halls, signing up is part of the room selection process. If you live off-campus, you may sign up by logging into the myKU portal, sign into Student Housing under “Services” then click on “Dining Plans” under “What do you want to do?"

How do I use my KU Dining plan?

Your KU Card is required for each transaction. All you need to do is present your KU Card to be scanned in the residential dining centers or any of the campus retail cafes to use your Dining Dollars.

You are responsible for the condition of your KU Card. If it is damaged and will no longer scan through the dining card readers, you will need to go to the KU Card Center and have it replaced.

How does the KU Dining Plan work?

When you eat at Mrs. E’s, North College or South Dining Commons, the all-you-care-to-eat dining centers, you will pay $5.50 for breakfast (until 10:30am) and $8.25 for brunch, lunch or dinner. When you eat at a retail dining location on campus, you will receive a 15% discount on all purchases.

To view the campus locations click here.

Academic year plan details:

  • Begin Date: August 22, 2019
    • Plans active August 18, 2019 for early arrivals
  • Spring Load: January 18, 2020
    • Plans active by January 6, 2020 for early arrivals
  • End Date: May 17, 2020
    • If you sign up for a Fall 2020 KU Dining Plan by May 17, 2020, the remaining spring balance will be loaded to your Fall 2020 plan the first business day after deadline to cancel, September 4, 2020.
What is the difference between Dining Dollars and Beak ’Em Bucks?

Dining Dollars is the KU dining plan that includes discounted pricing on campus that can be recharged (details to come).  Beak ‘Em Bucks is a declining balance account that is automatically set up for you when the KU Card is issued and can be recharged. The balance you add is available as long as your KU Card is active while you are enrolled or employed by KU. If there are both accounts on a KU Card, the system is programmed to use Dining Dollars first and then Beak ‘Em Bucks.

What if I'm not living on campus?

KU Dining Plans are available to any KU student with an active KU Card. Sign up by logging into the myKU portal, sign into Student Housing under “Services” then click on “Dining Plans” under “What do you want to do?”

It will be in the system 1-2 business days after you submit the application.

How can I change my KU Dining Plan?
You may change dining plans according to semester deadlines. Log into the myKU portal and sign into Student Housing under “Services”. Choose “Dining Plan” under “What do you want to do?”
Fall semester deadline to increase:
  • August 16, 2019 at midnight

Fall semester deadline to decrease or cancel optional plans:

  • September 6, 2019, 5:00 p.m.

Spring semester deadline to increase:

  • January 3, 2020

Spring semester deadline to decrease or cancel optional plans:

  • January 31, 2020 5:00 p.m.
How can I view my KU Dining Plan balances?

Go to: https://webcardcenter.ku.edu. You have the ability to view your KU Card balances and transaction history, set account notifications, and report your card lost or stolen via smart phones. The balance can also be given at the cashier’s station when the plan is used.

What do I do if I run out of Dining Dollars?

To add money to Dining Dollars, you will log into the myKU portal and sign into Student Housing under “Services” or “Campus Life”. Choose “Dining Plan” under “What do you want to do?” Details added as they are determined.

What if I want to bring my family or friends to eat with me at the Residential Dining Centers (Mrs. E's, North College Café and South Dining Commons)?

Parents and Legal Guardians, accompanied by their student, have two free meals per month. They will sign in at the cashier station. You may use your KU Dining Plan and pay for friends and siblings at the reduced plan rate. Dining Dollars are not charged tax at the Residential Dining Centers (Mrs. E's, North College Café, and South Dining Commons).

If they pay with another form of payment, guest prices are: breakfast - $9; lunch - $10.50 and dinner - $11.25.

What if I have a food allergy, intolerance, or require accomodations for medical or religious reasons?

KU Dining makes accommodations for medical and religious reasons. Please contact our Registered Dietitian, Christine Ebert, RD, LD, at 785-864-2424 to set up a time to meet to ensure your needs are met. She can also give you a tour of the dining facility you’ll be eating at most frequently and introduce you to the manager.

In addition, this form KU Dining Dietary Medical Statement will need to be filled out by the student’s physician and returned to Christine.

We also encourage students to register with the Academic Achievement and Access Center (AAAC) at www.access.ku.edu.

What if I don't have my KU Card yet at the beginning of the semester?

Occasionally, students will move into the residence halls earlier than when they have had the opportunity to get their KU Card. The KU Dining Plan contract begins "move-in day", residential dining centers provide a temporary solution to allow students to eat in the Dining Centers locations.

Cashiers at any of the Dining Center locations ("Mrs. E's", South Dining Commons and North College Café) will issue a temporary card with a limited daily amount after verifying the student has KU Dining Plan. The student will sign a Temporary Card Form to document which card the student has been assigned. The amount used on the temporary card will be deducted from the student’s KU Dining Plan plan on their KU Card.

We encourage students to resolve their card issues as quickly as possible.

Temporary Card Information:

  • This card has been issued for the student's convenience and is the student's responsibility. Since there is no photo, please keep it in a secure location. If the card is lost or stolen, you must report it to the Dining Access Coordinator at 785-864-7274.
  • The student will need to return the temporary card to a dining center cashier when the KU Card is activated or obtained.
  • The temporary card will be deactivated September 1st in the fall and February 1st in the spring.
  • This card will substitute for the KU Card (KU Dining Plan only) until the KU Card is activated or obtained.
  • This card carries the same rules and policies as the KU Card regarding KU Dining Plan use.You may not host guests with this card.
  • The temporary card will not provide security access nor serve as your KU Card for any other campus activity.
Who do I contact if I have concerns or questions about KU Dining Services?

For Residential Dining Centers, Mrs. E's, South Dining Commons, Southside, North College Café, and Studio Grill contact Keith Lake, Assistant Director, at kalake@ku.edu.

For the KU Memorial Union Dining Centers: The Underground, The Market, Courtside Café, or the Jay Breaks (snack bars) contact Justin Lee, Assistant Director, at jdlee@ku.edu.

For Catering, contact Catering Coordinator, at catering@ku.edu.

For the Impromptu Restaurant, contact Tyler Davis, Impromptu Manager, at davis2350@ku.edu.

Does KU Dining receive funding from the State of Kansas?

No, KU Dining is a self-operated entity that receives no money from the State or University. All monies are from services rendered and all money goes back into the operations to keep them up-to-date with renovations and offerings. KU Dining is part of the Kansas Memorial Unions, a non-profit 501(C)(3) organization serving the campus of The University of Kansas since 1921.

What if, as a parent, I have questions regarding my student's dining account?

In accordance with KU Student Records Policy, the Federal Educational Right to Privacy Act (FERPA) requires that students provide written authorization to the Bursar's Office before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account.

To assist students who want the Bursar's Office to communicate with other individuals, the student must complete and deliver the Financial Information Release form to the Bursar's Office. This form is available through this website www.bursar.ku.edu on the main page by selecting FORMS. The form is also available at the Bursar's Office reception desk in Carruth O'Leary, Room 20.

For general questions regarding KU Dining Plan accounts, contact diningplans@ku.edu or 785-864-4590.

Who do I contact if my KU Card isn't working?

If the card is damaged (scratched or broken) the card holder will need to go to the KU Card Center (785-864-5845) during business hours located on the 4th floor of the Kansas Union to get a new card. There is a $20 charge to replace the card. The card may not work if the KU Dining Plan has not been credited to the account.

Remember, there is a 1-2 business day processing time after the application is submitted until the KU Dining Plan is activated. Or the card may not work if you have not enrolled for the semester.

Does KU Dining Services offer a healthy selections program?

KU Dining Services offers a variety of options. Vegetarian and vegan options as well as fresh fruits and vegetables are offered in all locations.

  • Nature’s Finest featuring all plant based menu options can be found at all residential dining centers.
  • KU Dining has an A+ rating from PETA for vegan options on campus.
  • Our Beak Bites program denotes better for you options in each of the following categories: entrees, sides, composed salads, soups, and desserts. The Beak Bites concept is a part of the campus nutrition and wellness campaign to provide students, faculty and staff with healthier menu options at convenient locations.

Check out our NetNutrition site for complete nutrition and ingredient information. Additionally, KU Dining focuses the construction of menus around Menus of Change. This initiative exists to create menu offerings that focus on better personal and environmental health through food. You can learn more about this initiative at www.menusofchange.org.

Where can I find nutrition information of the foods served at ca
Our NetNutrition website lists complete nutrition and ingredient information for all dining locations on campus. You can access NetNutrition by clicking here. You can also calculate calorie, macronutrient, and micronutrient totals for your meals.
What does KU Dining do in regards of sustainability?

KU Dining is actively working on many sustainability initiatives. We have been tray-free since 2008, we recycle in all of our facilities, we compost food waste, we purchase locally grown/produced products when available, we’ve eliminated single use plastics in our facilities, we use compostable and recyclable materials to package our grab and go items, and in spring of 2019 we kicked off a campus compost pilot in two locations learn more here.

What happens if classes are canceled due to weather?

The residential dining centers (Mrs. E’s, North College Café and South Dining Commons) will serve regular operating hours even when classes are canceled due to weather. Retail locations will typically be closed.

What happens if I'm sick and am unable to go to the dining halls?

The dining centers will provide pick up meals for students who have a dining plan. Please click this link for more details: Feel Better Meals 

Does my KU Dining Plan work during Thanksgiving, Winter and Spring breaks?

Yes. The KU Dining Plan is active through breaks. Some retail locations will be opened shortened hours. Please check the website for details, KU Dining Hours and Locations. Dining Dollars, Beak 'Em Bucks, credit card and cash are accepted.

If you will be on campus over break periods, plan accordingly with your Dining Dollars.

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